Hopefully in this section we will be able to answer some frequently asked questions.

Where do I find out about local planning applications?

Visit Durham City Area Office public access website.
 
Or contact the Planning department on 0191 301 8770.

There is also a guide to local planning online at Planning Portal

Always check with the planning department about permission for your proposal.

When do I put out my refuse and recycling?

Please Note: 2010 Schedule will be available from Environmental Services in March

General domestic waste       Weekly on Tuesdays
Recycling                               Every other Tuesday (starting 6th Jan 2009)
Green waste                         Every other Friday (starting 24th April until 20th November)

Easter, May, Spring and August bank holidays: collections will be one day later all week.

If you require extra recycling boxes or bags please contact Environmental Services on 0191 301 8669.

What should I do if I find rubbish from fly tipping?

Call Durham County Council on 0191 383 3347 as soon as possible.
If possible note the registration number of any vehicle involved.

Durham Police (non-emergency)        0345 606 0365
Durham County Council                      0191 383 4567
County Council Social Care Line         0845 850 5010

For queries about Council Tax or Benefits  call 0191 301 8626 or visit www.durham.gov.uk   

Who can deal with my questions about parking, recreational areas, schools etc.?

Many general questions on environment, pollution, schools, recreation, parking etc., can be answered via the Durham County Council website. 

Or contact Environmental services on 0191 301 8669.

If you are unhappy about the work of an individual councillor or the council as a whole please contact the chairman of the parish council initially. If you are still dissatisfied you can contact the standards board officer for Durham district on 0191 301 887.